Who We Are

Solutions to expand your resources

Innovative Contracting Services has served as an extension of clients’ teams for over a decade, bringing highly skilled personnel with technical acumen to daily processes or specialized projects. From Front End Engineering Design to Database Management, Mapping to Administrative Support and more, ICS solutions will fortify and expand your company’s resources in whatever capacity needed.

Proud To Be A Women-Owned Business​

At ICS, women-owned translates to Vision. Incentives. Engagement. Excellence.

Professional Memberships & Affilations

Our Founder

Ramon Colon

May 5, 1976 – December 27, 2013

Innovative Contracting Services was founded by Ramon Colon, a dynamic visionary and leader.

Ramon was a proud graduate of Rochester’s Edison Technical High School where he learned the fundamentals of drafting. Ramon’s experience was then forged in the utility industry, working for Iberdola USA (formerly RG&E) for 18 years as a Mapper, Team Leader, and Lean Six Sigma Green Belt.

In 2011, Ramon pursued his entrepreneurial dream and began Innovative Contracting Services. In a single year, he built the company from a sole employee — himself — to over thirty people.

Innovative Contracting Services represents Ramon’s professional legacy. The ICS culture is infused with his values and principles: a company built on ethics, excellence, and extraordinary value to clients.

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Jaclyn Paetsch

Owner - CEO

Dr. Jaclyn Paetsch, an original owner of Innovative Contracting Services currently serves as the company’s CEO. Her big picture thinking is perfectly balanced with a propensity for attention to detail. These attributes ensure that ICS operations move in synchronicity with the company’s purpose and vision.
Jaclyn is a critical liaison between operations and ownership, proudly representing her two female business partners on the company’s leadership team. Jaclyn is an advocate for a positive work environment, rooted in diversity and inclusion. She consistently strives to have traditionally underrepresented voices heard at the boardroom conference table, in each client project, and every company initiative.

Felix Melendez

President

Felix Melendez is a co-founder of Innovative Contracting Services and currently serves as the company’s President. In 2011, along with partner Ramon Colon, Felix started ICS and now manages the company’s strategic direction. Felix’s extensive experience in the Electric & Gas segment helped establish the company’s roots and prominence in the utility industry.
His knowledge in SAP/Master Data, AutoCAD and GTX paired with his continuous pursuit of emerging technologies fosters the culture of innovation at ICS. Felix is the orchestrator of new business opportunities, collaborations, and company initiatives.

Craig Coon

Manager, Projects

Craig oversees several project teams simultaneously, ensuring timely execution and successful fulfillment. His extensive knowledge gained through a diverse career in the utility industry strengthened ICS’s presence in this industry. His experience in customer service, strategic supervision and field investigation, has proven invaluable to every client initiative.
Craig’s implementation of strategic operational practices and leadership throughout each individual project ensures ICS provides what is necessary for their clients’ complete satisfaction, on time and within budget. His close working relationship with employees helps to harness the full potential of the ICS team, driving the company’s effectiveness and superior customer experience.